Zendrop Review

Zendrop Review – Background

In late 2020 we setup multiple eCommerce stores using a variety of platforms and dropshipping apps before deciding the Shopify Store / Zendrop App combination is the best currently available for the business and consumer.

We tested a number of apps for dropshipping including Sprocket, Oberlo, Modalyst, and Aliexpress before testing the last on my list which was Zendrop.

Full disclosure we’re not getting paid for this review and have not been asked to write it.

We’ve put these 2000+ words together so that it might help someone out there looking for a quality product supplier for a dropshipping business.

I’m sure there are literally thousands people that have tried out this business model that have failed or given up due to the myriad of things that go wrong, many of which can be avoided using Zendrop.

In our opinion Zendrop is the class leading dropshipping app with a support team to match, here’s why…

What is Zendrop?

Zendrop is a product sourcing and fulfillment app for Shopify stores. It helps in fulfilling and shipping products faster than alternative such as Aliexpress, and also has many amazing extra features like express shipping compared with alternatives that makes dropshipping easier.

In this Zendrop review, we will be looking at all the features Zendrop offers, its pricing, its pros and cons, and compare it with similar tools.

What is DropShipping?

Dropshipping is a business model where e-commerce retailer doesn’t keep goods in stock. They instead take orders from customers online and transfer the order information to a third party who fulfills the order with them on behalf of that retailer and ships directly to the customer.

Zendrop App Setup

Setting up Zendrop with a Shopify store is very simple, all you need to do is create a Zendrop account and connect with your Shopify store account. The process should take no more than 5 mins and your done.

In the unlikely event you have trouble there tutorials available to guide you every step of the way.

Zendrop Plans & Pricing

Zendrop offers two plans, Free and Pro. The Free plan is great to get started with and has many features to explore and allows upto 50 orders per month. The Pro plan is only USD$49 per month and includes unlimited orders plus a stack of additional features.

Zendrop Free Account

The Free plan includes:

  • 50 Orders per Month
  • Unlimited Product Imports
  • Access to US Suppliers
  • Multiple Users
  • Affiliate Program
  • Shipment Tracking
  • Analytics Dashboard
  • Bulk Fulfillment
  • Product Sourcing
  • 24/7 Email Support

Zendrop Pro49 Account.

The Pro plan is USD$49 per month and includes:

  • Unlimited Orders per Month
  • Unlimited Product Imports
  • Access to US Suppliers
  • Multiple Users
  • Affiliate Program
  • Shipment Tracking
  • Analytics Dashboard
  • Bulk Fulfillment
  • Product Sourcing
  • 24/7 Express Email Support
  • Real Time Live Chat
  • Auto Fulfillment
  • Thank You Cards
  • Dispute Management
  • Express Shipping
  • Zendrop Academy
  • 240k+ US products
  • Product Bundles
  • Subscription Boxes
  • Private Labeling *
  • Custom Packaging *

Tip: You can access the 7 day free Pro49 trial here.

Zendrop Features Overview

Zendrop offers a lot of features to make your dropshipping journey easier. Here are the key ones you need to know about and our experience:

Fast Order Processing

Zendrop processes all its order in a day or two and ships them to your customers. In the unlikely event the order has not been fulfilled within this time frame the team email you to let you know so you can take action if required.

Zendrop – Order Status Page

Automatically Import Products To Your Store

Zendrop allows you to select the products on their platform and import it directly to your Shopify store. No waiting or manual importing of each product is required. If you use Zendrop, it’ll be super easy to find all the products you’re looking for and import them to Shopify.

Product Sourcing

If you cannot find the product you are looking for in the Zendrop product catalog no problem! If you can find it in Aliexpress then with few clicks can get the product imported to the Zendrop product range. The team at Zendrop then provide a quote for the product once you get your first order.

Zendrop ‘Dark mode’ was introduced in 2020

From our experience the pricing is comparable to the Aliexpress pricing but you should expect a marginally higher price. Given the faster shipping times and improved customer experience its worth it.

Auto Fulfillment Option

If you are on the Pro plan Zendrop allows you to automatically fulfill all your orders as soon as the customer places it on your Shopify store. The autofulfill option is big time saver and takes this app to the next level. Just hit the slider to auto fulfill and its done!

Bulk Order Fulfillment

Zendrop also offers bulk ordering fulfillment with the pro49 plan, with this feature, you can fulfill all your orders at once with one click.. This saves a stack of time as you don’t need to fulfill each order separately and go through checkout process over and over.

Fast Shipping

Zendrop deliver the products to your customers fast. One of the most crucial factors for any drop shipping business is shipping speed.

Zendrop is the best option for fastest shipping times based on the dropshipping apps we have tested with orders to Australia and the United States. Note express shipping is not available to all destinations.

Orders to Australia can be fast, we’ve had orders delivered in 6 days using ‘Regular Shipping’ option to Brisbane and Melbourne. On average orders to Australia take around 9 ~ 14 days. Compared with alternatives tested this is fast! Not only is does Zendrop have the faster shipping, it is consistent and reliable.

Zendrop Product Bundles

The new ‘Product Bundles’ function offers a product bundling feature that allows you to bundle products together from within the Zendrop app prior to import to the Shopify store. For example you may want to sell a Lightbox with a iPhone tripod as a package rather than two separate items. Product bundles allow you to bundle 2 or more items into a bundle (or package).

We have not yet tried this feature, but it seems like a better option than the current method that requires a paid app installation and setup.

Zendrop Private Labeling

Private labeling is when a product is sold in multiple stores with different branding but the products are identical.

Zendrop pro offers the option of private labeling products which helps create your own brand over time. Note however that you need to be processing a high volume orders each month to be eligible as this feature does have minimum order quantities.

Zendrop Custom Packaging

Zendrop allows you to create custom packaging for all products you sell by including your brand name and logo. This again helps you to create your brand awareness among your customers.

As with private labeling you need to be processing a high volume orders each month to be eligible to request / create custom packaging as this feature is also subject to minimum order quantities.

We have not tested custom packaging with Zendrop as yet but if I do in future we will provide an update.

Thank You Cards

Zendrop’s Pro plan also allows you to include customized branded thank you cards with the order. It further helps you in creating brand awareness to your customers.

Analytics & Zendrop Dashboard

Zendrop has a business intelligence dash board to show key metrics and reports including top selling products, total revenue and more.

Zendrop Dashboard

The Zendrop dashboard is something we would like to see further improvements to provide real time cost and sales analytics and visualizations.

Chinese New Year

If you are not aware all of China closes during the Chinese New Year (CNY) period which typically puts a hold on dropshipping stores worldwide for between two ~ four weeks. As the factories and distributors are closed orders cannot be processed.

Zendrop in 2021 provided a novel solution to get around this issue. Zendrop offered users the ability to pre-purchase (bulk ordering) inventory for only 30% upfront. We decided to give it go and pre-purchased a range of products. The Zendrop fulfillment team processed our request and we continued to sell through the CNY period without any disruption.

The CNY offer worked as intended for us in 2021 without any complications. Highly recommended!

Finding Products To Sell On Zendrop

The product range is extensive and very easy to use. You can select between China and USA suppliers and then search for you products. The clean user interface is a big improvement on apps like Aliexpress.

Zendrop – Search Products Page

Customer Support

If you are just getting started the team are always happy to help and responsive to questions or concerns. Regardless of the day of the week or time of day response times are generally quick.

It’s clear that the support team are trained and knowledgeable about the app and they ‘own’ the issue until resolved.

Zendrop customer service is 5/5 stars!

Zendrop – FAQ’s are a great resource

Returns And Refunds

From experience Zendrop are very fair and reasonable with returns and refunds. Here are a couple of examples we have encountered during early 2021 and how Zendrop customer support managed the issues:

  • An order could not be tracked (presumably the tracking code was wrong). Customer support ticket raise, Zendrop re-issued the order to the customer in Perth, Australia. As it turned out, the first order did arrive, as did the second. No questions asked.
  • There was a mix up with a large order for a government agency and a small order for another customer. A customer altered us to the fact they had received 10 items when they order 1, the government agency received 1 item when they ordered 10. I raised a customer support request, they had evidence from their internal systems that actually showed the mixed up shipping labels. To resolve this issue they re-issued the correct order to government agency, no further questions asked.
  • Customer reported item not delivered. Support ticket raised, Zendrop provide the option of refund or re-issue. Cannot fault this approach, it’s great!

It’s not common to encounter issues with Zendrop however things happen and when they do I can say that the customer support is first class.

Zendrop Limitations

It would not be a balance review if we did not highlight limitations of the Zendrop app. In the 6 months+ road testing Zendrop we’ve only encountered one issue that is a real pain, that is the size and weight constraints.

Product Size Constraints

For 99% of products sold using this business model this it not an issue, however to keep thing simple from a product range and supplier point of view using Zendrop for everything was the goal of the test. However large items cannot be added to the Zendrop product range due to logistical constraints, for example a 80x80x80cm size product is too big, but a 40x40x40cm is ok.

So if you do have a product that is large and available on Aliexpress don’t assume you can import it to Zendrop. If there is a change to this policy we will provide an update here.

Express Shipping

Zendrop provides express shipping to limited destinations only. However from some of the test orders we have shipped using express shipping we have found regular shipping times can be similar but it would be nice to have the option for express shipping to all destinations to support better global e commerce stores.

Zendrop Academy

If you are subscribed to Zendrop’s Pro plan, you will also have access to their premium dropshipping training program called Zendrop Academy. With these in-depth lessons and lectures, the academy is a blueprint for running a successful business.

Zendrop Marketing Team

The Zendrop marketing team do a great job promoting the product and inviting users to weekly ‘Zendrop Live’ webinars.

We’ve found these webinars very informative and used these sessions to ask questions about anything and everything. Getting access to the key management team on a weekly basis to ask anything is not something you will find with the Zendrop alternatives.

Zendrop Alternatives

Zendrop is an outstanding dropshipping app but before I got started with it I had tested out a few alternatives. The alternative apps that I have tested and used are:

Spocket

Spocket is a dropshipping app for eCommerce platforms and integrates with Wix, Shopify and Woo-Commerce stores . It also has a free plan that gives you the ability to get started with limited features.

However when we tested Spocket and processed a test order unfortunately the item was never received (it did not even ship). There systems did not alert us to the issue, all up it was a disappointing test.

Oberlo

Oberlo is Shopify’s own drop shipping supplier app with features that make it faster and easier to do dropshipping with Aliexpress from a processing point of view. Oberlo sources products from Aliexpress so fulfillment and shipping times are controlled by the individual merchant on Aliexpress.

With Oberlo/Aliexpress long shipping times are common and can destroy the customer experience so dont bank on return orders if you use this app.

Aliexpress

Aliexpress is a marketplace where you can find a wide range of products in almost any niche to fill an online e commerce store. Aliexpress has a good app dropshipping which lets sellers manage their dropship store on it and also provides them with the best suppliers for their target market.

However as mentioned with Oberlo long shipping times are common with Aliexpress and that can make the customer experience so bad that charge backs and complaints are the norm rather than the exception.

To be fair you may achieve high profit margins with Aliexpress in the short term however it is not a sustainable business model unless you find high quality suppliers that provide consistently fast fulfillment processing and shipping times.

Free shipping with Aliexpress is free for a reason!

From our experience Aliexpress can be a nightmare. Issues encountered included products not getting shipped, 60+ day shipping times, difficulties with returns and refunds, and as a result unhappy customers and refunds. If you use Zendrop you can selling the same products with extra benefits.

Conclusion

Zendrop is one of the less known dropshipping apps but I see this changing going forward. It comes so many great features which are extremely user-friendly. It takes significant effort to make complex processes both work effectively and easy to use, Zendrop has achieved this.

Zendrop provides lots of useful tools and features for users, our favorites are Auto Fulfill, Product Sourcing, Custom Packaging, and Private Labeling.

If you are thinking of selling products using a dropshipping business model the only dropshipping application I would recommend using is Zendrop. You can get started for with all the features you need for upto 50 orders per month.

It can be tough business as it is, you need every advantage you can get! Use Zendrop.

You can access the 7 day free Pro49 trial here.

So the Nxsys Zendrop review rates it a 4.9/5 stars.

Have you used Zendrop? If so let us know your experience, how would you rate it?

Leave us a comment below!

About Nxsys

Nxsys is an IT service provider with the expertise to design and develop web/eCommerce solutions for any industry. From small business to healthcare to government, we have been delivering technology solutions for our clients since 2007. Our team of professionals knows how to take your business’s needs and find a solution that fits them perfectly.

Nxsys eCommerce provides training and coaching for eCommerce businesses. For more information check out eComm101 here.

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